DELIVERY
LaDuca Shoes Sydney Pty Ltd aims to dispatch orders as soon as possible. Delivery times can vary, influenced by product availability and your destination (city, rural, or international). While LaDuca Shoes Sydney Pty Ltd will send your order via a trackable service, we cannot guarantee courier delivery times. Usually, expect 2-5 business days for city deliveries, while rural and international areas would experience longer delivery period. LaDuca Shoes Sydney Pty Ltd cannot accept responsibility for any late or undelivered parcels.
ONLINE RETURNS
Exchanges - LaDuca Australia customers are eligible for an exchange within 30 days of purchasing. The item(s) must be unworn, with no sign of visible wear (from fitting or otherwise), the original packaging intact, and a proof of purchase.
ALL shipping/return cost are at the expense of the customer. This includes your exchanged item being re-shipped back to you. For more information on this policy please contact us directly, and we will be happy to help!
Refunds - LaDuca Australia is not obligated to offer refunds for change of mind.
Faulty item - If the item is faulty, do not wear it. Please return the item to the Sydney store located at Level 1, 24 Hickson Road Millers Point, NSW 2000, or contact us on (02) 9063 8050 or email us at info@laduca.au for the next steps.
IN-STORE RETURNS
Exchanges - LaDuca Australia customers are eligible for an exchange within 30 days of purchasing. The item(s) must be unworn, with no sign of visible wear (from fitting or otherwise), the original packaging in tact, with a proof of purchase.
Refunds - LaDuca Australia is not obligated to offer refunds for change of mind. Faulty item - If the item is faulty, do not wear it. Please return the item to the Sydney store located at Level 1, 24 Hickson Road Millers Point, NSW 2000, or contact us on (02) 9063 8050 or email us at info@laduca.au for the next steps.
For more information on these policies please contact us directly, and we will be happy to help!
