A MORE IN-DEPTH LOOK AT THE LEGAL BITS
Your contract as a customer will be with LaDuca Shoes Sydney Pty Ltd and all payments will be made to LaDuca Shoes Sydney Pty Ltd. Your contract commences once payment has been received by LaDuca Shoes Sydney Pty Ltd from your account. Please note no further discounts apply.
EXCHANGES, REFUNDS, AND RETURNS
Exchanges - LaDuca Australia customers purchasing stock shoes are eligible for an exchange within 30 days of purchasing. The item(s) must be unworn, the original packaging intact, with a proof of purchase. The item(s) will undergo a quality check process once received in-store prior to being approved for exchange. ALL shipping/return cost are at the expense of the customer. This includes your exchanged item being re-shipped back to you.
Faulty item - If you believe an item is faulty, do not wear it. Please email the LaDuca Shoes Sydney store at info@laduca.au with images of the potential fault, the shoe in its entirety, and an image of the numbers written inside the shoe for the next steps.
Refunds - LaDuca Australia is not obligated to offer refunds for change of mind. If LaDuca Australia approves a refund, you can expect a refund in the same form of payment originally used for purchase within 30 business days. All returns postage charges are deemed payable by the customer.
Notification of cancellation/return must be made in a written format to the above address or e-mailed to info@laduca.au within seven working days starting on the day following receipt of shipment. Items are requested to be in original packaging. Shoes with any visible wear, from fitting or otherwise, will not be eligible for exchange. Please see our fitting guide on our website to ensure compliance with our exchange policy. Shoes that have been tapped or rubbered are exempt from returns due to the custom element of adding taps or rubber. The Roxie tap shoe sits outside this exemption. ALL custom shoes are exempt from returns due to the bespoke design amendments requested by the customer. However, any shoes deemed faulty by LaDuca Shoes Sydney Pty Ltd will be accepted as returns and provided with a replacement or appropriate financial compensation, at the discretion of LaDuca Shoes Sydney Pty Ltd.
We request that you send a copy of the original invoice or provide a note in the shoe box detailing the order number, your full name (as used for the purchase). Please also ensure the package is securely wrapped or boxed. A receipt of postage, such as a certificate of posting, would be advised for all returned items. The customer has a statutory duty to take reasonable care of the goods and to return the goods in reasonable care and in line with our fitting policy. All returns postage is at the expense of the customer.
All prices are in Australian dollars. Prices and specifications are subject to change without notice.
LaDuca Shoes Sydney Pty Ltd are not responsible for local customs/duty tax charges in your country.
Items unavailable at the time of order are placed on backorder, unless otherwise requested. Substitute products can be offered under written notification should any products be unavailable due to unforeseen circumstances.
All custom shoes including LaCollection, design alterations, and custom ordered sizes are final sale and are not eligible for exchange, refund, or return. The consumer acknowledges that the final size decision was their own and thus the responsibility of a correctly fitted shoe is transferred from LaDuca Shoes Australia to the consumer.
The consumer acknowledges that they approved all style, design, specification, and colour choices prior to LaDuca Shoes Australia ordering the product, and thus will be fully financially responsible for any remakes adjusting these preferences.
All orders must be paid for at time of purchase. Payment can be made using cash, all major debit or credit cards or an authentic and currently LaDuca Shoes Gift Card purchased through LaDuca Shoes Sydney Pty Ltd. Please note that gift cards purchased from the New York or London stores are not eligible to be used within the Australian store. LaDuca Shoes Sydney Pty Ltd can not offer any form of credit.
LaDuca Shoes Sydney Pty Ltd aims to package orders for dispatch within a 48-hour period of size confirmation (done via email or phone), however, in busy periods this may be longer. Therefore, please allow 30 business days for delivery from the date of order. Please note that this timeline excludes styles that are out of stock at the time of order, pre-orders, and custom shoes. The choice of courier is at the discretion of LaDuca Shoes Sydney Pty Ltd.
To qualify for a full refund where items are found to be faulty or damaged upon receipt, customers should notify LaDuca Shoes Sydney Pty Ltd within 7 days of receipt of goods. Items returned to LaDuca Shoes Sydney Pty Ltd will be reviewed and if the fault is verified, a full refund or replacement will be provided.
LaDuca Shoes Sydney Pty Ltd is not responsible for any damage caused by wear, misuse, or excessive force. These damages are classified as wear and tear, and can occur at any point in time throughout an item's life.
As leather is a natural material, slight variations in texture, pigment, and appearance are normal and not a sign of a fault. Minute aesthetic variations act as a reminder that each pair is entirely hand-crafted from natural materials.
You undertake that:
We always advise proof of postage for any returned product.
LaDuca Shoes Sydney Pty Ltd is Registered in Australia. Registered Office: 24 Hickson Road, Level 1, Miller's Point, NSW 2000, Sydney, Australia.
Australian Business Number 28 681 533 924.
