LaDuca Shoes are sized based on US Street Shoe Sizing.
We have three physical retail shops. Our flagship store is located in Midtown Manhattan in New York City, the London store in Drury Lane, UK, and our new Sydney store is based in 24 Hickson Road, Level 1, Miller's Point, NSW 2000.
Nope, you are welcome to come into the store anytime during business hours for stock shoe fittings.
LaDuca Australia is not obligated to offer refunds for change of mind.
Faulty item - If the item is faulty, do not wear it. Please return the item to the Sydney store located at Level 1, 24 Hickson Road Millers Point, NSW 2000, or contact us on (02) 9063 8050 or email us at info@laduca.au for the next steps.
If LaDuca Australia approves a refund, you can expect a refund in the same form of payment originally used for purchase within 30 business days. All returns postage charges are deemed payable by the customer unless it is deemed faulty by LaDuca Shoes Sydney Pty Ltd, then a full refund is given.
There are some exemptions to our refund policy please refer to our Terms and Conditions.
You should find the instruction on the bottom of the receipt. All exchanges that are shipped will incur a delivery exchange fee to cover the cost of re-shipping.
Return address: Laduca Shoes Sydney Pty Ltd, 24 Hickson Road, Level 1, Miller's Point, NSW 2000.
Please enclose a covering note including your new order request and a copy of your receipt.
We always suggest fitting the shoe to accommodate the larger of the two feet.
The numbers on the inside of the shoe pertain to the specific style of that shoe. It can help us to guide you into the proper fit of another style, but should not govern your specific shoe size.
Our shoes are made of soft Italian leather which allows them to break in over time. They will break in and form to your foot in the width, however, never in the length.
We suggest trying a half size up from your street shoe size in our hard sole shoes we use to tap.
